Garden City Mall

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A casual dining restaurant serving locally sourced, SQUAREMADE burgers, fried chicken, BBQ ribs, beer, wine, delicious sundaes, pizza and hand-spun shakes!

Kenya

Food Establishment

Platinum Quarterly [Conversational Reviews Only]

douglas

Dear Douglas, we truly apologize for the bad experience. This does not uphold our standards. we seek an opportunity to serve you better in the future

Emily

Thank you for the positive review. We are glad we made your birthday memorable. We wish you more happy birthdays to come. 

EVANS

Thank you for bringing this to our attention. We are truly sorry to hear that your chicken was raw. This is not the quality that we give. We will address this with the team and ensure there's improvement in quality. We hope to have an opportunity to provide you with a better experience

LUCY

Thank you for the positive review. We are glad you enjoyed our pizza and the service. we strive to give excellent service. we look forward to serving you again

KELVIN

JAMES

Dear James, Thank for bringing this to our attention.We apologize for the delay of your order. We will ensure we work on speed. we hope to serve you better in the future to improve on the experience

Dear Ann,

Thank you for your honest feedback. We are very sorry to hear that your chicken was not crispy and that the salad did not meet your expectations. This is not the standard we strive for, and we appreciate you bringing it to our attention.

We would love the opportunity to make it up to you. We would like to invite you for a complimentary cocktail on your next visit, and we hope you'll give us another chance to show you what we can do.

Sincerely,
Priyan Kolapara

Grace

Thank you for your positive feedback about the great food, drinks, and ice cream at Big Square GCM! We appreciate your suggestion regarding the cash refund for overpayments. We strive to provide excellent service and will take your feedback into consideration to improve our processes. We value your input and look forward to serving you again!

SUSAN

Thank you for bringing this to our attention. We will we address this with the team and ensure there's improvement in the quality if rice. we look forward to providing you with much better experience

Linda

Dear Linda, Thank you for bringing this to our attention. We are very sorry to hear about your experience with slow service, a small portion of onion rings, and missing coleslaw. This is entirely unacceptable, and we apologize for the apparent oversights. Your feedback is invaluable, and we will be addressing this with our team immediately to improve our quality and speed. We hope to have the opportunity to provide you with a much better experience in the future.

Big Square GCM

Reviews from our customers

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